HOT (Hot Open Tickets) is a user-friendly helpdesk/trouble-ticket system written using XHTML, PHP and MySQL. It is easy to administer, configures quickly and is designed using CSS to allow for easy theme changes. The project uses object-oriented coding and is standards complient. To install the software, simply uncompress the package and edit the configuration and CSS files. HOT was created by the web development team at Seminole Community College (SCC) for use on a major technology Web site.